Being perfect is overrated. Often times when we are passionate about something, we put a lot of energy behind it-seeking perfection and continuous improvement. For whatever reason, despite our greatest intentions and no matter our experience the outcomes can be chaotic and disappointing. It is Ironic that in the eyes of our customers, these “mishaps” will either go unnoticed or can sometimes be the most memorable moments.
On one occasion, the customer wanted a dramatic entry of a white spot light. Everything went well until the spot light turned on and it was RED! Due to how the controls were set up it would have been impossible to change. The annoyance expressed by the customer, as well my own feelings of frustration quickly subsided when the feedback being expressed By participants focused on how amazing the entrance was- Specifically mentioning the red color over and over!
As the years progressed there have been countless other examples lighting "mishaps." Whether it be by improper programming, beam direction, or a faulty component, its not perfect. In all cases, however these mishaps went unnoticed for the most part. In many cases if they did get noticed, customers perception was completely opposite my perception.
I often think of the "Red Light" incident as a reminder that when things dont go as planned to just "Chill out, its all good."
On one occasion, the customer wanted a dramatic entry of a white spot light. Everything went well until the spot light turned on and it was RED! Due to how the controls were set up it would have been impossible to change. The annoyance expressed by the customer, as well my own feelings of frustration quickly subsided when the feedback being expressed By participants focused on how amazing the entrance was- Specifically mentioning the red color over and over!
As the years progressed there have been countless other examples lighting "mishaps." Whether it be by improper programming, beam direction, or a faulty component, its not perfect. In all cases, however these mishaps went unnoticed for the most part. In many cases if they did get noticed, customers perception was completely opposite my perception.
I often think of the "Red Light" incident as a reminder that when things dont go as planned to just "Chill out, its all good."
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