On one occasion, the customer wanted a dramatic entry of a white spot light. Everything went well until the spot light turned on and it was RED! Due to how the controls were set up it would have been impossible to change. The annoyance expressed by the customer, as well my own feelings of frustration quickly subsided when the feedback being expressed By participants focused on how amazing the entrance was- Specifically mentioning the red color over and over!
As the years progressed there have been countless other examples lighting "mishaps." Whether it be by improper programming, beam direction, or a faulty component, its not perfect. In all cases, however these mishaps went unnoticed for the most part. In many cases if they did get noticed, customers perception was completely opposite my perception.
I often think of the "Red Light" incident as a reminder that when things dont go as planned to just "Chill out, its all good."